Privacy Policy

Who we are

Doral Blooms (“we,” “us,” “our”) is a flower shop serving Doral and South Florida. If you have questions, contact doralblooms@gmail.com or 305-565-9178.

 

Information we collect

• You provide: name, email, phone, address, card message, delivery details, payment info (processed by our payment processor), account login details, reviews, and messages.

• Automatic: device type, browser, IP address, pages visited, time on site, and general location (via cookies/analytics).

• Orders & support: order history, preferences, communications with us.

 

How we use information

• Process and deliver orders, send confirmations, and provide support.

• Improve our site, products, and customer experience.

• Send service messages (order updates, account notices).

• With your consent, send marketing (emails, texts) about offers, rewards, and new products.

• Detect, prevent, and address fraud or misuse.

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Payments

We never store full card numbers on our servers. Payments are handled by our payment processor, which follows industry security standards (PCI-DSS).

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Cookies & similar tech

We use cookies to keep your cart, remember preferences, and analyze site usage. You can block cookies in your browser, but some features may not work.

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Analytics & advertising

We may use tools like Google Analytics to understand how the site is used. We may run ads or remarketing that use cookies to show relevant offers. You can opt out of many ad cookies at optout.aboutads.info or your device settings.

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Email & SMS marketing

• Email: You can unsubscribe anytime via the link in our emails.

• SMS: By opting in, you agree to receive marketing and order-related texts. Message/data rates may apply. Message frequency varies. Text STOP to unsubscribe, HELP for help.

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Sharing information

We share info only as needed to run our business:

• Service providers: payment processing, delivery/couriers, email/SMS platforms, analytics, website hosting.

• Legal/safety: if required by law or to protect our rights, customers, or the public.
  We do not sell your personal information.

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Retention

We keep information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. We delete or de-identify data when it’s no longer needed.

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Security

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure, but we work to protect your data.

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Your choices

• Access/Update: Contact us to review or correct your info.

• Delete: Ask us to delete your account or personal data (we may keep some if required by law).

• Marketing: Unsubscribe from email or text as noted above; adjust cookie settings in your browser.

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Do Not Track

Most browsers let you send a “Do Not Track” signal. Our site may not respond to DNT signals. You can still control cookies as described.

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Children’s privacy

Our site is not intended for children under 13. We don’t knowingly collect data from children. If we learn we have, we’ll delete it.

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California & other region-specific rights

• California (CCPA/CPRA): California residents can request access, correction, deletion, and info about our data practices. We do not “sell” personal information. To exercise rights, contact us at the email above.

• EEA/UK (GDPR): Where applicable, you may have rights to access, correct, delete, restrict, or object to processing, and data portability. You may also have the right to lodge a complaint with your local authority.

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Third-party links

If you click a link to another website, their policies apply.

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Changes to this policy

We may update this policy from time to time. We’ll post the new version here with the updated date.

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Contact

Questions, requests, or complaints:
Email: doralblooms@gmail.com
Phone: 305-565-9178