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Refund Policy

Last updated: 03 October 2025

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We want you happy with every order. Because flowers are perishable, our refund rules are a bit different from regular retail. Here’s how it works.

If there’s a problem with your order

Tell us within 24 hours of delivery or pickup. Include your order number and a photo so we can help fast. We’ll repair, replace, or credit your order at our discretion.

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Cancellations

  • Before we start designing: Full refund (minus any payment processing fees).

  • After design has begun or the order is out for delivery: Refunds aren’t available.

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Quality guarantee

If the flowers aren’t fresh or the design doesn’t match the size/style you chose, we’ll make it right—either a remake, replacement, or store credit.

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Substitutions

Sometimes a stem or container is unavailable. We may substitute with equal or higher value in a similar style and color. Substitutions are not grounds for a refund unless the overall look/size is materially different from what was ordered.

 

Delivery issues

  • Wrong or incomplete address / recipient unavailable: We can re-deliver for an additional fee. These situations aren’t refundable.

  • Timing: We do our best, but exact delivery times aren’t guaranteed (unless a written event contract says otherwise).

 

Non-refundable items

  • Custom designs once we’ve purchased materials or started the work

  • Delivered or picked-up fresh flowers after 24 hours

  • Sale items and limited seasonal items marked final sale

  • Event/wedding orders (see your event agreement)

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Exchanges & credits

If approved, we typically offer a remake, replacement, or store credit. Cash refunds are rare due to the perishable nature of flowers.

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How refunds are issued

Approved refunds go back to the original payment method. Processing times vary by bank (usually 3–10 business days). Delivery and rush fees are not refundable unless we made an error.

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Gifts & add-ons

Chocolates, teddies, and similar items may vary by brand/packaging. For food items, please check labels for allergens. Unopened, non-perishable gift items may be eligible for exchange within 7 days with receipt.

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Contact us

Questions or need help with an order?

We’re here to make it right.

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